Our customer service representatives are available to answer your questions about your hospital bill and payment-related concerns, including requesting a copy of your hospital bill.īefore you contact us, please have your patient account number or patient visit number, which can be found at the top of any correspondence you receive from our billing department. On a monthly basis, we will send you a guarantor statement that summarizes all of your visits with your account balances. Bill and guarantor statementsĪfter we receive payment or denial of payment from your insurance company, we will send you a statement with your remaining balance due. If you have any questions about your RUSH bill, please call our customer service representatives. Please note that while your physician charges and hospital charges are consolidated into just one bill, you may still receive separate bills from other medical specialists. With RUSH’s single billing office, you will receive just one bill, which will summarize both your physician charges - inpatient and outpatient services - and hospital charges - procedures, radiological exams and lab services. Use the activation code found on your hospital bill.įor questions about using M圜hart to pay your bill, call the M圜hart hotline at (312) 563-6600.If you are a new user, you can access M圜hart by following these steps: Here, you can find a list of all insurance plans that RUSH participates in.ĭownload the My RUSH app on the App Store (iOS) or from Google Play (Android).RUSH University Medical Center allows you the option to pay your hospital bill online using M圜hart. ![]() ![]() You may be charged a copay that you can choose to pay at the time of your visit or later.īe sure to have your insurance card with you before your video visit. We may bill you and/or your insurance for the relevant amount after your appointment. Your payment will be determined after your visit based on your care and insurance plan. We’ve recently updated our payment process and insurance coverage for video visit appointments. If you need help connecting to your video visit, please call (312) 563-0372. Please note: if you are 15 minutes late for your video visit, you may be charged a no-show fee. If you have an urgent medical need, call 911 - or visit your nearest emergency department or urgent care facility. If you have questions or concerns about your on-demand video visit, please call (312) 563-0372. For assistance connecting to a video visit, contact us at (312) 563-6600. You can watch this video for a step-by-step guide to accessing your on-demand video visit. Join the video chat on your smartphone, tablet or computer and get treatment.You’ll be notified when a provider is ready to connect. Select an appointment time or opt to get care within ~20 minutes.Enter information about your condition and complete the check-in process.If you’re using M圜hart, select Talk to a Provider from the main menu. If you’re using the My RUSH app, navigate to Appointments > On-Demand Video Visits.Log in to M圜hart or register for a M圜hart account on your browser or in the My RUSH app.Take the following steps to get started with your video visit: ![]() Video visits aren't available on major holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day). ![]() Video visits are available to adults and to children older than 3 months. If you need prescriptions, they’ll be sent to your pharmacy of choice.
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